Service Desk Specialist

Department: IT Operations

Location:

Manitowoc, WI, US, 54220

At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people’s lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together – valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance, and there’s a seat at the table for you.

Lakeside Foods is seeking a Service Desk Specialist to provide first-level technical support to internal and external users. This role serves as the primary point of contact for IT support requests, helping diagnose and resolve technical issues while delivering exceptional customer service and ensuring a positive user experience. This position will be based in our Weston, Oregon Facility.

What You'll Get

Competitive pay based on experience
Affordable, market-leading medical, dental, and vision insurance
401(k) retirement plan with company match
Paid vacation and personal time
Paid training and professional development opportunities
Exposure to a wide range of technologies and systems
Growth opportunities within a stable, family-owned company

What You'll Do

Serve as the first point of contact for technical support requests via phone, email, chat, and the Service Desk portal
Troubleshoot and resolve hardware, software, and user access issues
Escalate issues requiring advanced technical support to the appropriate IT teams
Track, update, and resolve incidents and service requests through the ticketing system
Follow up with users to ensure complete resolution and satisfaction
Maintain accurate documentation of issues, resolutions, and support activities
Create and update knowledge base articles and support documentation
Support employee onboarding and offboarding, including hardware and software setup
Assist with continuous improvement initiatives and special IT projects
Provide occasional support at Lakeside Foods facilities as needed

What You'll Bring

Education & Experience

High school diploma or equivalent required
Associate degree in a computer-related field preferred
Experience in a service desk, help desk, technical support, or customer support role preferred
Basic knowledge of Windows operating systems and Microsoft Office applications
Basic networking knowledge
ITIL certification is a plus

Skills & Abilities

Strong customer service and communication skills
Ability to troubleshoot and solve technical problems efficiently
Strong organizational and time-management skills
Ability to communicate effectively with users of varying technical skill levels
Self-motivated with a strong work ethic
Strong attention to detail and follow-through
Ability to prioritize multiple tasks in a fast-paced environment
Professional, team-oriented approach to supporting users

Additional Requirements

Ability to lift up to 50 pounds
Ability to travel up to 10% to support company operations

Why Lakeside Foods

Founded in 1887, Lakeside Foods is a family-owned company with a long history of quality, integrity, and innovation. We invest in our people and provide opportunities to grow while making a meaningful impact across our operations and communities.

Lakeside Foods and our family of companies welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without regard to race, religion, age, gender, disability, marital or veteran status. Lakeside Foods participates in E-Verify.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities